Frequently Asked Questions
Your guide to shopping with BY JOHNNY
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that sale items are final sale unless deemed faulty.
How long does shipping take?
Domestic orders are typically processed within 24 hours and delivered via Express Shipping within 1-3 business days. International shipping times vary between 5-10 business days depending on the destination.
How do I know which size to choose?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our customer care team for personalized advice.
Can I cancel or modify my order?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to guarantee any cancellations or modifications. Please double-check your details before confirming your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options including Afterpay and Klarna for eligible customers.
Do you restock sold-out items?
To maintain exclusivity, many of our seasonal pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a specific size or style becomes available again.